The Importance of Having a Destination Office When Moving Overseas

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July 7, 2020
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We’ve all heard the running jokes of delivery drivers who throw packages through windows, or who leave expensive gifts on the veranda with little care in the world.

Well imagine instead of a clothes order, that delivery contains your whole life.

When your UPakWeShip service is picked up from your curb in the USA, you can rest assured that it will be UPakWeShip delivering it at your new, European front door on the other side of your move.

With HQs in Charleston and Rotterdam, it’s UPakWeShip with you from door-to-door.

So, why does it matter if there is a destination office?

Ultimately, it’s the UPakWeShip name on the line. We pride ourselves on being a customer-oriented, affordable shipping option for those moving overseas – so we want to make sure that is displayed throughout your customer experience.

If you’re delivered something that’s broken, or which has been mishandled, where would you reach out to complain? The company you’d ordered from of course. A lot of delivery companies can get away with not taking proper care of customers’ belongings because they aren’t held accountable.

But that’s just not the UPakWeShip way.

We want our customers to be guided through their moves, and the best way to do that is knowing we have an experienced, communicative team on the other side of the Atlantic, that we can reach out to. Instead of using an agent with the cheapest bid, it’s in our interest and yours that we know who is handling your shipment from door-to-door.

With our international teams in contact, you know that all of your information is secure and all of the advice you’ve been given is correct. Our exports and imports come through Rotterdam, just minutes away from our office location – all of our knowledge has been curated from first-hand experience of local customs and routing knowledge.

Does using a smaller business compromise on the quality of service?

Big corporations understand that in order to balance profits and efficiency, they need to be in control on both sides of the moves. Having large, corporate accounts means larger moving businesses can afford to do this with ease, however it often leaves much to be desired from a personable, customer-service perspective.

Smaller businesses face different challenges – they will often prioritize cost-effectiveness over their customers. These companies will signup to work with whichever delivery service will take the lowest bid to maximize their profits.

That’s where UPakWeShip is different.

We understand that our customers are entrusting us with their whole lives. UPakWeShip is the balance between the large moving companies that offer door-to-door shipping, and the personable touch found in smaller moving companies.

Add to that our online tracking service and all-inclusive, instant rates calculator – and we think you’ll be hard-pressed to find a moving company that quite understands the customers’ needs as well as we do.

Looking to move abroad? Find out more about UPakWeShip today through our website.

The Moving Doctor
The Moving Doctor
"The Moving Doctor", Mark Nash has been in the moving business for over 43 years and has previously sat on the board of the International Shippers Association and the Commercial Affairs committee at the International Association of Movers (IAM).

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