Ask the Moving Doctor

Ask The Moving Doctor!

Our resident Moving Doctor, Mark Nash is in the house! Mark has been in the moving business for 33 years, originally from England; he has moved 5 times internationally and has worked in England, mainland Europe, The Middle East and for the past 19 years in the USA. If he doesn’t know the answer to the question, he has enough friends in this industry to find out for you.

He currently sits on the board of the International Shippers Association and the Commercial Affairs committee at the International Association of Movers.

Mark will always do his best to provide an answer honestly, professionally and treat this forum as a place where everyone can learn about moving overseas.


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  1. Kul says:

    Please have someone from your team contact me.

  2. Emma Esposito says:

    Hi, my name is Emma. I need to ship a dining room set ; dining room table, 6 chairs, a buffet but not the big China cabinet. I will also have about 10-15 boxes with household items.
    The move is from Montréal, Canada to Boca Raton, FL USA.
    I’m not in s rush for delivery if that helps with cost but I do need to have it picked up by end of May since the house is being sold. I would like to pay in Canadian dollars. Any suggestions?

  3. Christian says:

    About the U-Crate 100… I cannot decipher whether the dimensions provided are inside or outside the box. 45x45x78 is 91.4 cubic feet. Yet your graphical representation seems to suggest those are outside dimensions. Basically, I need to know inside dimensions.

  4. Nancy says:

    Hello–We will be moving from USA to France in September 2019, and I have just read that sometimes there are problems where the customs agents in France will charge duty fees on our household items, even though they are within the 1 year time limit of transferring to France. Have any Uship shipments had this problem? What can we do to prevent this from happening? Thank you in advance, Nancy

    • The Moving Doctor The Moving Doctor says:

      Hello Nancy, good question! If you are shipping Pallets or U Crates in our weekly shipping service to Europe, we ship to our own office in Rotterdam first for customs clearance and then distribute from there around Europe. This avoids that problem. If you are thinking of shipping a self load 20 or 40 foot container then we would have to ship that into France direct via Le Havre or Marseilles but as long as you have the correct import paperwork as well as declaring that you have lived outside of France / Europe for the last 12 months and all your items are over 6 months old and not for resale then we do not seem to have a problem with any duties or taxes being charged.
      I hope that helps, anything else you need let me know and I hope we can quote you on your move to France soon.
      Cheers The International Moving Doctor .

  5. Brooke Stokes says:

    I’m shipping a large 40×48 pallet to England, and am having to store it in my friend’s garage. Problem is, they have a fairly steep driveway. Will it be possible to pick it up from there or will I need to get a ground floor storage unit to have it picked up from? Thanks!

    • The Moving Doctor The Moving Doctor says:

      Hello Brooke, its just one man and a pallet jack collecting it so if its a steep driveway he wont be able to pull it up I’m afraid unless there a a couple of strong lads at the place to help him push it up maybe but its safer on the flat to be honest.
      The International Moving Doctor

  6. Andrew Moko says:

    Am moving from the UK to the us and just need some recommendations for services

    • The Moving Doctor The Moving Doctor says:

      Hello Andrew, thanks for the message. Our UK office can assist you in answering any questions you might have about relocating to the USA as well as giving you a quote. If you could complete our quick quote form please by clicking here your inquiry will get sent over to the right people there.
      Cheers, The International Moving Doctor.

  7. Jette nielsen says:

    I think I might need the u-crate100 and the 50. If I can’t fill it, do I then stuff it with something?
    How far in advance can I book a crate?
    Is the cardboard on the outside strong enough so I don’t need extra padding on the sides inside?

    • The Moving Doctor The Moving Doctor says:

      Hello Jette, if you have some spaces or gaps, I would fill them with blankets, pillows, duvet or a sleeping bag for example. Yes the sides are sturdy cardboard and don’t really need any additional padding unless say you had a piece of glass up against it.
      Cheers The International Moving Doctor

  8. tina says:

    Hello, Mark. I understand you have a terminal near the Denver Airport. I live in the area, which is supposed to be a desert but is tuning into a rain forest and swamp. I was planning to load my two U-Box 100’s in the parking lot of my apartment complex, which has plenty of room for your truck and pallet jack. But if it keeps raining every single day, I won’t be able to do that. What if I load everything (already packed, but not stacked) on a truck and bring it to the terminal? Could I load my U-Boxes there? If so, what are the requirements? It will be a couple of months till moving time, but I need to be prepared for all possibilities. Thanks very much.

    • The Moving Doctor The Moving Doctor says:

      Hello Tina, I’m sorry about the weather! I am passing over to the USA office to answer you on this one. They will answer you direct on email. Cheers
      The International Moving Doctor

  9. Renee says:

    Is anything ever stacked on the U-crate 50, whether during pickup from a person’s home, loaded into the shared container, transport by boat, or transport to the final destination.

    • The Moving Doctor The Moving Doctor says:

      Hello Renee, it is possible that another U Crate 50 would get stacked on top of a U Crate 50 when loading it in a container so that it was the same height as a U Crate 100.
      U Crate 100’s never get anything loaded on top of them though.
      I hope this is ok for you.
      Cheers The International Moving Doctor.

      • Renee says:

        Thank you for the quick response, so I would probably use the U-Crate 100 to ensure nothing is stacked on my stuff (I am afraid of my fragile items getting crushed) but I don’t think I can fill it completely, could I just use empty, doubled sided boxes on top to fill it to the 78″ height of the u crate?

  10. Tatiana says:

    Hello! Is it allowed to ship acrylic paints and watercolour paints from the US to Spain? They are in small tubes. All opened and used. And quite old, more than 2 years old.
    Thank you for the advice!

    • The Moving Doctor The Moving Doctor says:

      Yes that will be fine Tatiana. Put in a zip lock bag or tin and then place into a box. Cheers The Moving Doctor