Ask the Moving Doctor

Ask The Moving Doctor!

Our resident Moving Doctor, Mark Nash is in the house! Mark has been in the moving business for 33 years, originally from England; he has moved 5 times internationally and has worked in England, mainland Europe, The Middle East and for the past 19 years in the USA. If he doesn’t know the answer to the question, he has enough friends in this industry to find out for you.

He currently sits on the board of the International Shippers Association and the Commercial Affairs committee at the International Association of Movers.

Mark will always do his best to provide an answer honestly, professionally and treat this forum as a place where everyone can learn about moving overseas.


Leave a Reply

Your email address will not be published. Required fields are marked *

9 − five =


  1. Kul says:

    Please have someone from your team contact me.

  2. Emma Esposito says:

    Hi, my name is Emma. I need to ship a dining room set ; dining room table, 6 chairs, a buffet but not the big China cabinet. I will also have about 10-15 boxes with household items.
    The move is from Montréal, Canada to Boca Raton, FL USA.
    I’m not in s rush for delivery if that helps with cost but I do need to have it picked up by end of May since the house is being sold. I would like to pay in Canadian dollars. Any suggestions?

  3. Christian says:

    About the U-Crate 100… I cannot decipher whether the dimensions provided are inside or outside the box. 45x45x78 is 91.4 cubic feet. Yet your graphical representation seems to suggest those are outside dimensions. Basically, I need to know inside dimensions.

  4. Nancy says:

    Hello–We will be moving from USA to France in September 2019, and I have just read that sometimes there are problems where the customs agents in France will charge duty fees on our household items, even though they are within the 1 year time limit of transferring to France. Have any Uship shipments had this problem? What can we do to prevent this from happening? Thank you in advance, Nancy

    • The Moving Doctor The Moving Doctor says:

      Hello Nancy, good question! If you are shipping Pallets or U Crates in our weekly shipping service to Europe, we ship to our own office in Rotterdam first for customs clearance and then distribute from there around Europe. This avoids that problem. If you are thinking of shipping a self load 20 or 40 foot container then we would have to ship that into France direct via Le Havre or Marseilles but as long as you have the correct import paperwork as well as declaring that you have lived outside of France / Europe for the last 12 months and all your items are over 6 months old and not for resale then we do not seem to have a problem with any duties or taxes being charged.
      I hope that helps, anything else you need let me know and I hope we can quote you on your move to France soon.
      Cheers The International Moving Doctor .

  5. Brooke Stokes says:

    I’m shipping a large 40×48 pallet to England, and am having to store it in my friend’s garage. Problem is, they have a fairly steep driveway. Will it be possible to pick it up from there or will I need to get a ground floor storage unit to have it picked up from? Thanks!

    • The Moving Doctor The Moving Doctor says:

      Hello Brooke, its just one man and a pallet jack collecting it so if its a steep driveway he wont be able to pull it up I’m afraid unless there a a couple of strong lads at the place to help him push it up maybe but its safer on the flat to be honest.
      The International Moving Doctor

  6. Andrew Moko says:

    Am moving from the UK to the us and just need some recommendations for services

    • The Moving Doctor The Moving Doctor says:

      Hello Andrew, thanks for the message. Our UK office can assist you in answering any questions you might have about relocating to the USA as well as giving you a quote. If you could complete our quick quote form please by clicking here your inquiry will get sent over to the right people there.
      Cheers, The International Moving Doctor.

  7. Jette nielsen says:

    I think I might need the u-crate100 and the 50. If I can’t fill it, do I then stuff it with something?
    How far in advance can I book a crate?
    Is the cardboard on the outside strong enough so I don’t need extra padding on the sides inside?

    • The Moving Doctor The Moving Doctor says:

      Hello Jette, if you have some spaces or gaps, I would fill them with blankets, pillows, duvet or a sleeping bag for example. Yes the sides are sturdy cardboard and don’t really need any additional padding unless say you had a piece of glass up against it.
      Cheers The International Moving Doctor

  8. tina says:

    Hello, Mark. I understand you have a terminal near the Denver Airport. I live in the area, which is supposed to be a desert but is tuning into a rain forest and swamp. I was planning to load my two U-Box 100’s in the parking lot of my apartment complex, which has plenty of room for your truck and pallet jack. But if it keeps raining every single day, I won’t be able to do that. What if I load everything (already packed, but not stacked) on a truck and bring it to the terminal? Could I load my U-Boxes there? If so, what are the requirements? It will be a couple of months till moving time, but I need to be prepared for all possibilities. Thanks very much.

    • The Moving Doctor The Moving Doctor says:

      Hello Tina, I’m sorry about the weather! I am passing over to the USA office to answer you on this one. They will answer you direct on email. Cheers
      The International Moving Doctor

  9. Renee says:

    Is anything ever stacked on the U-crate 50, whether during pickup from a person’s home, loaded into the shared container, transport by boat, or transport to the final destination.

    • The Moving Doctor The Moving Doctor says:

      Hello Renee, it is possible that another U Crate 50 would get stacked on top of a U Crate 50 when loading it in a container so that it was the same height as a U Crate 100.
      U Crate 100’s never get anything loaded on top of them though.
      I hope this is ok for you.
      Cheers The International Moving Doctor.

      • Renee says:

        Thank you for the quick response, so I would probably use the U-Crate 100 to ensure nothing is stacked on my stuff (I am afraid of my fragile items getting crushed) but I don’t think I can fill it completely, could I just use empty, doubled sided boxes on top to fill it to the 78″ height of the u crate?

  10. Tatiana says:

    Hello! Is it allowed to ship acrylic paints and watercolour paints from the US to Spain? They are in small tubes. All opened and used. And quite old, more than 2 years old.
    Thank you for the advice!

    • The Moving Doctor The Moving Doctor says:

      Yes that will be fine Tatiana. Put in a zip lock bag or tin and then place into a box. Cheers The Moving Doctor

  11. Wandra Harmsen says:

    We are moving a few things from Lisbon, Portugal to Massachusetts, USA. We need to mail a large box with personal items (books, some clothes, kitchen things) to the U.S. from Lisbon, Portugal. We are leaving on Wednesday (August 28th) – probably a 50 cubic foot large box. Where can we get such a box in Lisbon? The local post office boxes are too small and very flimsy – they rip and tear as we are packing them and require yards of tape to keep closed. What’s the best way to ship such a box. We need to ship on Tuesday, Aug. 27th. These items are not urgently needed and the shipping time is flexible.

  12. tina says:

    Hi Mr. Nash, I think I saw two different answers to this question, somewhere in your website. Probably, they are about different but related things. But my move is getting closer, so I need to know this for sure. I think it’s best to ask you directly and appreciate your answer.

    Please tell me how many days notice I need to give to get my U-crates picked up. In one place, I think it said a week; somewhere else I remember something that said three working days. I am worried about this, because I will be putting my stuff out in an uncovered parking lot, and I need to be sure it won’t rain. We get heavy rains here, and the parking lot floods. I will also need at least a couple of days without rain before the pickup to move everything out there, because I’m doing this alone. Weather forecasting here is not reliable for more than a very few days ahead.

    • The Moving Doctor The Moving Doctor says:

      Hello Tina, thanks for the questions. So to clarify…..
      We need at least a week to get the U Crate out to you. 2 weeks notice would be better.
      3-5 days notice to let us know what date you would like us to collect the loaded U Crate.
      On the day you book the collection for ( Mon-Fri) we will ask the driver to call you in advance to hopefully be able to give you a two hour window of when he / she will be there that day.
      Hope that helps and let me know if you need anything else.
      Cheers The International Moving Doctor

  13. Harry says:

    Hi Mark,
    Would you have a preferred “Broker” and can you recommend a packer? I need to move a small quantity of HH goods from Belgium to Port of Savannah? By small quantity I mean less than 230 cubic feet and less than 500#. My mother-in-law, in Belgium, is in nursing home and my wife has a few keepsakes she would like to bring to Georgia.

    Would it be better to engage a “Broker” stateside or in Belgium? No rush on the shipping time and the items can be part of a consolidation. Trying to keep expenses to a minimum. Thank you, much appreciated.

    • The Moving Doctor The Moving Doctor says:

      Hello Harry, thanks for the message.You don’t need a broker, we cover all that in our services. You could ask a local mover to help you pack it if you want or we can arrange that for you if you need. After that we can take care of everything meaning collection, consolidating, loading into a container and shipping to our office in Charleston SC. There we will clear it through customs, offload the container from the ship, unload the container into our warehouse and either you could collect it from Charleston SC or we could arrange delivery to you down the road to Savannah. To keep expenses down, I suggest trying to pack the items yourself and collecting it from our warehouse in Charleston SC. Cheers The International Moving Doctor.

  14. Eliodoro echeverria says:

    I prefer the a 40 footer shipping container to be delivered on GROUND LEVEL in my residence or rented place We will be loading heavy furnitures and stuffs that will be easy and convenient if it is on ground level. Do you have tilt trucks to do the job. I have seen that on youtube.

    • The Moving Doctor The Moving Doctor says:

      Hello Eliodoro, thanks for asking about this. Unfortunately this service is not readily available in the USA but can be done in some countries in Europe. You don’t mention which country you are loading from so I am not sure if this will help you. Alternatively you can build a ramp out of wood or in many areas you can hire say 2 moving guys and a loading ramp from to help you with the heavy stuff.
      Hope that helps, cheers The Moving Doctor

  15. Oliver Hoeller says:

    Hi, we are moving from the US to Europe and I just checked out your presentation concerning the packing list.
    One thing I read was that you advise against shipping paint and chemicals. I work as illustrator and have a fair amount of art supplies, including paint and such things, that I’d like to ship.
    Do you have any recommendations?

  16. Cécilia Armellin says:

    Hi. Where I can found the list of prohibited products ?

    • The Moving Doctor The Moving Doctor says:

      Hello Cecilia, good question! Its actually on our packing list app which we give give you the link to after we receive your booking.
      We have a complete list you can view while completing your packing list online. Once completed it emails you and us a typed pdf version of the packing list.
      Hoping that is ok and if you have something specific you are wondering about please let me know.
      Cheers the international moving doctor.

  17. angie says:

    Do you do moves from Hawaii to the US Mainland?

  18. William O’Kane says:

    We are moving to Northern Ireland from Ontario next fall. I’m a furniture maker & my question is regarding the shipping of wood. Is it an option to ship my lumber collection with my equipment & home furnishings in the same container or are there special rules regarding this? I’ve been gathering specialty pieces of lumber for many years & I really don’t want to give it up if I don’t have to.

    • The Moving Doctor The Moving Doctor says:

      Hello William, if these are or you are telling me they are your personal items and you use them for a hobby / collection and they are not for resale then you can ship them as your personal items like anything else.
      I hope that helps and let me know if you have any other questions,
      Cheers The International Moving Doctor