Received this email today from Klaus….
Hi Alicia, Mark and Team:
I received my shipment today. Thank you for the smooth, efficient and very professional way of conducting business.
Mark, I apologize again for calling you on Memorial Day, it totally slipped my mind – and thank you for replying that day to fix my “IT problem” (booking number).
This was going above and beyond – Jeff Bezos would call this “customer obsession”.
Your counterpart in the Netherlands, Marieke, was also a pleasure to work with. I will send her a separate note as well.