Quality Control Surveys when moving overseas

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Soon after a UPakWeShip has delivered your shipment overseas, we will email you to check on how your International Move turned out and were we up to your expectations and do we have room for improvement. This is a great way to find out where we need to concentrate on providing an even better relocation. Here is one we recently received from Fabian that we moved from The USA to London.

Dear James:

couple in their new home with cardboard boxes

First off, my sincerest apologies for not replying earlier. I got this message when I was leaving for the US, and then, work just got chaotic in addition to hospitalizations and miscellaneous aspects that got me completely side-tracked with personal emails. So without any more delays, here are my answers to your questions below…

1/ Did you find our web site helpful and obtain all the information you needed? Do you have any suggestions for improvement? Yes, the website was very helpful and the information was presented very clearly. It seemed to be a flawless process, and the only reason for my calling for to ensure that my understanding of it was indeed reflective of what to expect. Because everything was so straightforward, there really was nothing I could have thought of regarding improvement of the website. The calculation tool to figure out the appropriate measurements were very helpful. Really, an all around good experience with the website.

2/ How was the initial presentation from our sales staff and did we explain our services and prices to your satisfaction? You had provided me with the information over the phone, and you could not have been any clearer. And better yet, it was not too good to be true. You just put things as they were. I much appreciated that, and you earned my trust. Do you have any suggestions for improvement? Just keep doing what you are doing. I am a very satisfied customer.

3/ How was our operations and customer service department once we received your booking? Very professional and very clear directions were shared. Do you have any suggestions for improvement? Keep doing what you are doing. I was impressed with the efficient workflow and the customer service skills everyone exhibited, including the loading guy who picked the packages up at my place in January, and the person who dropped them off in Woking.

4/ How was the shipping experience, were you kept informed? You all did a fine job. Did you use our online tracking? Yes. Do you have any suggestions for improvement? Since I got all the information I needed, I would say no.

5/ How was the delivery process, were you kept up to date and did everything go well? Yes. Very clear again. Do you have any suggestions for improvement? Nothing I can think of.

6/ Overall did we do well? Any suggestions? Keep doing what you are doing. I think everything went well despite the delay. It took almost 3 months to be delivered due to weather conditions, but I had been notified in mid February it would take until early March. It turned out to take another 2-3 weeks until I got my packages, but I understand that there is little control one has over the weather, and we all want everything to be delivered safely, and everyone to get to where they have to go safely. So, it was good. I must admit that the great customer service made me overlook the delays. I was anxious to get my boxes, but the courtesy and professionalism displayed by every single staff member I interacted with was second to none. Truly impressed.

7/ Would you recommend UPakWeShip to others or likely to be using our services again? I already have based on my own experience.

8/ Do you have any other comments? I will call you when I am ready to return to the US. If I keep getting the same service, my loyalty remains with you and your exceptional team.

My apologies, once again, for taking so long to reply, but I wanted to make sure I can take the time to answer the questions appropriately.

The Moving Doctor
The Moving Doctor
"The Moving Doctor", Mark Nash has been in the moving business for over 33 years and currently sits on the board of the International Shippers Association and the Commercial Affairs committee at the International Association of Movers (IAM).

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