Ask the Moving Doctor

Ask The Moving Doctor!

Our resident Moving Doctor, Mark Nash is in the house! Mark has been in the moving business for 33 years, originally from England; he has moved 5 times internationally and has worked in England, mainland Europe, The Middle East and for the past 19 years in the USA. If he doesn’t know the answer to the question, he has enough friends in this industry to find out for you.

He currently sits on the board of the International Shippers Association and the Commercial Affairs committee at the International Association of Movers.

Mark will always do his best to provide an answer honestly, professionally and treat this forum as a place where everyone can learn about moving overseas.

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3953 Comments

  1. Judy says:

    I am moveing June 1 can you take my car to if so how much thank you

  2. Lynn says:

    I am moving 19 boxes at 45cm x33 cm x33cm and 4 boxes at 48.26cm x48.26cm x28.26cm. All used clothing, small household and cosmetics. I am on a very tight budget. London to USA/Texas. What is the cheapest and safe service to use to ship the boxes.

    • The Moving Doctor The Moving Doctor says:

      Hello Lynn, thanks for the message. I will get Daniel in the London office to contact you by email and give you some rates and options, cheers The Moving Doctor

  3. ANIL says:

    Hi,
    I need to move 5 no. or so U-crate 50 boxes from Beaumont, Texas to Trinidad (in the Caribbean).
    Depending on price, might consider 1 no. 20′ container.
    I tried calling the number and even sent email via your website, but no response forthcoming.
    Can you advise best contact number/email/name?

    • The Moving Doctor The Moving Doctor says:

      Hello Anil, I apologize, the phone lines have been very busy and may be the quote request got stuck in spam! I am going to contact Stephanie in our office here to contact you and get you a quote out asap. Cheers, The Moving Doctor.

  4. Tanya Nespor says:

    Hi there,

    We will be emigrating from Johannesburg, South Africa, to Brno, Czech Republic in April…we have about 20 boxes of personal effects, books, DVDs and clothes…along with one medium flatscreen tv, a Playstation, iMac and a few kitchen items. I am a Czech citizen…please advise the best way forward!

    Thanks,
    Tanya

    • The Moving Doctor The Moving Doctor says:

      Hello Tanya, we do not operate a service from South Africa to the Czech Republic but there are many good moving companies in South Africa that can help you.
      Here are a few names you can Google to get quotes from.
      AGS, Crown, British Removals, Magna Thompson.
      Hope this helps and let me know if you need any further help or have questions, cheers The Moving Doctor

  5. Ashley says:

    We will be moving from Vancouver, Canada to Leeds, U.K. Looking for a 20ft container door to door service.
    I’ve sent a couple of emails and called buy haven’t heard anything.
    What’s the best contact number?

    • The Moving Doctor The Moving Doctor says:

      Hello Ashley, may be your emails were caught in spam as we haven’t received anything from you. I am passing this over to Stephanie in our office who specializes in container shipping from Canada and she will be emailing you very soon.
      Many thanks The Moving Doctor

  6. Martin says:

    Hello. We will be relocating from Fort Lauerdale to Budapest. Do you have something smaller than a 20′ container, but sill of metal etc.? Many thanks.

    • The Moving Doctor The Moving Doctor says:

      Hello Martin, our smaller containers are all made of Wood or Cardboard and not metal but as they are smaller, we truck them to one of our shipping terminals and then load them into 40 foot metal shipping container.
      Would that be ok for you?
      Cheers, The Moving Doctor

      • Martin says:

        Thanks for your quick reply about your 20′ container. What are the dimensions of the wooden containers? Another question is that if I use the cardboard one, do I pack everything with the same care as if shipping through a carrier such as UPS, or is it a more gentile handling? Another question was about how much weight will get stacked on top of the cardboard containers? Sorry for all the questions, but I used to do domestic packing for a living, and I packed lots of stuff that would get totally thrown around by our domestic carriers, without damage, but I do want more specifics as to the handling. Many thanks.

        • The Moving Doctor The Moving Doctor says:

          Hello Martin, dimensions of our wood containers are here http://upakweship.com/shipping-services/u-crate-200 Yes whether you use UPS, post office or UPakWeShip boxes should be well packed with fragile items wrapped in bubble wrap and boxes fully loaded packed tight and taped up real well. Nothing gets stacked on top of the U Crate 100’s, they get loaded as is into a shipping container by a forklift. Nothing gets thrown around, the U Crate 100 would be unloaded and loaded in and out of a shipping container and truck as is and delivered to your driveway as is and the same way as you had loaded it.

    • Tony Barreto-Neto says:

      I want to move my Classic 1996 BMW Z3 Roadster along with several boxes from Florida to the UK (England). I saw where you have RORO Service but I can’t find it! Also I could use a 20ft container to ship boxes and car in. My car is only 13′ X 7 X 4. The boxes could be put in with it, packed well. I don’t see where that is a possibility, I only see the 40 ft container offered for moving cars?
      Is what I propose feasible? I could drive my car and drive truck with boxes in it to Charleston to save even more money if it is.

      Thanks for any and all info you may provide.

      Tony

      • The Moving Doctor The Moving Doctor says:

        Hello Tony, I believe we have already sent you a door to door price on a 20 foot container. I will send you another quote from our terminal in Charleston. Its certainly more cost effective to send them together in a 20 foot and a lot safer. Cheers The Moving Doctor

  7. David says:

    I am sure that the info is out here somewhere, but I must ask nonetheless. My questions are regarding shipping over the counter medicine and electronics to the USA.

    Medicine: I can’t tell if shipping meds is restricted or just might cause red flags. And if we can ship meds how specific do we need to be? Do we call them “medication,” or lump them into “bathroom/kitchen supplies” on the customs ready packing list? I know that might be a silly question, but I am just not sure.

    Electronics: Similar issue. On the customs ready packing list would they want them called “electronics,” “computer electronics” or “headphones, mouse, mic, external hardrive” ??

    Thanks again for any help on these issues!
    -D

    • The Moving Doctor The Moving Doctor says:

      Hello David, these are good questions and I will do my best to give you good answers!
      Regarding any meds, I always suggest wherever you are going, that you take them on the plane with you so that if there are any questions about them you can answer direct to customs there and then upon entry. If you have them in your shipment it could cause red flags and also delays while they investigate and ask questions or run tests. While this is going on you could be charged storage and depending on the size of your shipment it could be about $100 per day so in my opinion do not pack any medicines in your shipment and take any you must have with you as hand luggage on the plane.
      Electronics are not a problem if they are standard home appliances like a TV, X box, computer etc.I would list them on the packing list as what they are rather than just listing electronics as customs could well ask for a better description which again could lead to delays and storage charges while that happens. You could also have a box saying computer equipment to cover mouse, keyboard, hard drive, wires and plugs etc.
      I hope that helps and feel free if you need more clarification or have any other questions to contact me, cheers The Moving Doctor.

  8. richard says:

    is there a rule regarding who should cut the overseas container seal and open the overseas container door? The receiver or the delivery driver or both?

    • The Moving Doctor The Moving Doctor says:

      Hello Richard, once the security seal is locked in place it should stay there until it reaches its destination and the receiver cuts the seal off with bolt cutters. The seals are numbered so you can check to see its the same number in place when it reaches the destination. The only time this may be removed is if Customs choose to cut the seal and inspect the contents. If this happens normally they will place the cut seal in the container by the doors so you know its them that have cut the seal and then they will replace it with another seal. Most container truck drivers carry bolt cutters to cut the seal when it arrives at the destination but just in case it is a good idea to have a pair at the ready when the container arrives at your destination residence. If you are shipping with us, we will send you out a UPakWeShip security numbered seal to use after you have loaded the container. I hope that helps, let me know if there is anything else you need, cheers The Moving Doctor.

  9. SY says:

    Dear Mark,
    We are shipping a load of books to a new library near Accra Ghana. Do you have service to Ghana? If not can you recommend a reputable shipper?

    • The Moving Doctor The Moving Doctor says:

      Hello SY, yes we could do this for you. Please can you email us with the details like where are they coming from and how many books, overall size and weight of the shipment and we can send you some rates and options, cheers The Moving Doctor. move@upakweship.com

  10. Michael says:

    We’d like to ship 100 cf from SF Bay Area to Sydney. We understand from your website that it is $1500 all inclusive. Please list from the following list of services which you provide in that fee? Thanks, Michael
    – Customs Clearance
    – Taxes, Duties (when applicable)
    – Delivery to up to 2nd Floor residence (Stairs)
    – Shuttle charge (in case of difficult access)
    – 30 days storage at origin state
    – Quarantine/MAF charges (when applicable)
    – Wrapping and protection for furniture – Special Services (Hoisting, Outside elevator)
    – Terminal Handling Charges (THC) – Inspection, Examination or X-Ray charges

    • The Moving Doctor The Moving Doctor says:

      Hello Michael, please see notes below. Anything else let me know, cheers The Moving Doctor
      Customs Clearance. Included
      – Taxes, Duties (when applicable) Not included but not normally charged if your items are used and you are moving your residency to Australia
      – Delivery to up to 2nd Floor residence (Stairs) If its just boxes would have to be paid locally in Sydney but about $100 if you get charged at all.
      – Shuttle charge (in case of difficult access) Really depends on the access?
      – 30 days storage at origin state We can store for $30 per week.
      – Quarantine/MAF charges (when applicable) Averaghe is about $160 for 100 cubic feet
      – Wrapping and protection for furniture – Special Services (Hoisting, Outside elevator) Our rates do not include this and would not normally be required on a shipment of 100 cubic feet
      THC and X Ray included. If there was an extra charge by customs to inspect your items then we would pass this on at cost to you per the invoice they gave us.
      Cheers The Moving Doctor
      – Terminal Handling Charges (THC) – Inspection, Examination or X-Ray charges

  11. Karen Stinson says:

    Do you ship less than the U-Crate 50? We are trying to get down to 4 or 5 boxes. The boxes we have are 13 x 14 x 23 inches.

  12. Debra Moorshead says:

    Hi, we are loading our container Friday June 16, Savannah ga, do you know roughly, how long it might take to get to Nottingham UK
    thanks

    • The Moving Doctor The Moving Doctor says:

      Hi Debra, your container is booked on a ship departing June 20th with an eta at the port of Southampton of July 7th. Budget for about 2-4 days to get it through customs and that’s when you can expect it. Obviously nearer the time we will let you know exactly when it arrives and when it clears customs and then arrange delivery of the container to you. Hope that helps, safe travels, cheers The Moving Doctor

  13. Helen says:

    Hello,

    If I get the SILVER insurance, do I just note what the contents of each box (I have 32 boxes) is worth, total, or do I need to itemize what is in each box? Or, do I just itemize the actual pieces packed within the various boxes?

    Also, is there anywhere on this site that answers this sort of question??

    Thank yoU!

    • The Moving Doctor The Moving Doctor says:

      Hell Helen, you would put a value for each box on the insurance application. So for example your list could look like…
      Box 1 Books $100
      Box 2 glassware $500
      Box 3 shoes $900
      box 4 toys $100
      good?
      cheers The Moving Doctor

  14. Helen says:

    A second insurance question… I understand that there is a $250 deductible for Silver insurance coverage. Is this $250 per ITEM damaged, or $250 paid one time by the customer if there is any damage? Obviously, if it’s $250 per item, I wouldn’t insure items that are worth less than that.

    Thanks again,
    Helen

    • The Moving Doctor The Moving Doctor says:

      Hello Helen, the deductible of $250 is for the policy so if you were to be claiming $1,000 you would get back $750 from the insurance company. Hoper that’s ok, let me know if you have any other questions, cheers The Moving Doctor

  15. Helen says:

    Final Insurance questions… Can you vouch that the silver insurance you offer really does pay for damaged boxes coming out of a Crate-200? Can you either refer me to–or tell me about–customers who have had to file claims who’ve had the silver insurance, so I can feel certain that I am actually buying something that really will cover damages?

    From where to where are my items covered? For instance, are the items covered from my loading them into the Crate-200 in Pennsylvania to when they are unloaded at my apartment in France?

    Thanks very much!

    • The Moving Doctor The Moving Doctor says:

      Hello Helen, the insurance is in place from loading right through to delivery. The Silver option only covers damage to boxes caused by an external force and does not cover damage due to improper packing. An example of this would be if the outside of the box was in good shape but your glasses inside it were broken then insurance would say improper packing but if the same box was wet, had a fork lift blade hole in it or similar then contents would be covered. Hope that makes sense and let me know if you have any other questions, cheers The Moving Doctor

  16. Claudia says:

    Hello,
    I am planning to move early this October 2 2016 to either Paris or Rome. I would like to know and have an idea if how much it will cost me to have my belongings move there? How long does it take to receive it?
    I have approximately 10 boxes size medium. (Boxes from Uhaul)
    Thank you.
    Claudia

    • The Moving Doctor The Moving Doctor says:

      Hi Claudia, I’ll get Pete in our office to email you our pallet and U Crate 100 options. They are both lump sum all inclusive prices door to door. Cheers, The Moving Doctor

  17. enea says:

    Hi Doc!
    I need to move from Mexico City to Oxfordshire in the UK and, since I don’t own much stuff (a king-size bed and 20 boxes of books), I was thinking of sharing a container. Do you have any suggestions to do this cheaply? many thanks!!!

    • The Moving Doctor The Moving Doctor says:

      Hello Enea, I will pass this to our partner in Mexico to contact you and advise you on this, cheers The Moving Doctor

  18. Moving soon! says:

    Have you ever shipped to Cape Verde, Africa Before. The the capital and port city of Praia ?

    • The Moving Doctor The Moving Doctor says:

      Hello Derek, not our most popular of routes 🙂 but I believe we have shipped there before. Andres in our cargo department is contacting you to arrange a quote for you. Cheers The Moving Doctor

  19. Cheryl Bates says:

    Do yall provide the customs forms, packing list form, and what are the shipper documents?
    Thank you,
    Cheryl Bates

    • The Moving Doctor The Moving Doctor says:

      Hello Cheryl, for most popular destinations we have all the customs paperwork here in our office and we email it out to you and help you complete it after you have made a booking with us.
      For less popular routes we will do the basic paperwork preparation including the packing list form with you and put you in touch with our partner at the destination well in advance to make sure you are fully aware and compliant with customs procedures before we ship your things.
      If you would like to see our online packing list creator, click here
      I hope that helps and if you need any more information, don’t hesitate to contact the Moving Doctor

  20. Juan Rodriguez Marquez says:

    Reading the contract I got to the part “How to measure your shipment”, since I’m shipping 2 U-Crates 100, I assume that it doesn’t apply to me. In the U-Crates whatever fits in it ships. Am I correct?

    • The Moving Doctor The Moving Doctor says:

      Hello Juan, yes its a lump sum whatever fits in the crates.
      Its a good idea though to measure out in advance the size of the U Crate so you get a good idea of how much will fit and also how everything will fit in the crate. This adult game of Tetris might need some practice!
      Let me know if you need any help, cheers The Moving Doctor

  21. Sherri Farkas says:

    Will you pick up the Shipping Crates from a Public Storage Unit?

    • The Moving Doctor The Moving Doctor says:

      Hello Sherri, yes we will as long as it is on the ground floor no steps within about 25 feet of the truck.. Normal prices don’t collect from upper floors or use elevators. Hope that works for you, if not let us know and we will come up with a plan B. Cheers The Moving Doctor

  22. Erika KleinSchoen says:

    Hi Mark,
    Please let me know : we have wooden crates made from 1/2 in plywood, 2×2×4ft and want to use those for moving from Los Angeles to Austria. Is that possible to use those crates for our personal belongings? Erika

  23. Bill Sheldon says:

    Hi Mark
    We are moving to St Croix USVI from Medford, Oregon would need a 20′ shipping container for our house hold goods
    What do you charge door to door or door to port?

    • The Moving Doctor The Moving Doctor says:

      Hello Bill, I believe you have completed our online quote request form and Andres from our office has or will be in touch. Cheers The Moving Doctor

  24. Katya says:

    Hello Mark,

    I am an artist and I am moving overseas soon. I saw that paint and paint-related materials are listed as prohibited on your company’s website. Does it mean that I can take canvas and brushes but no oil color tubes? Or is it rather about paints for walls? I would highly appreciate your help.

  25. Patrick dethioux says:

    I was told that the container is about 4 feet above the ground when on the truck. Is there a lift or a ramp? If not, how do I load my heavy items into the container?

    • The Moving Doctor The Moving Doctor says:

      Hello Patrick, yes the 20 foot shipping containers are on a chassis and about 4 feet off the ground. They unfortunately do not come with ramps or lifts.
      Other options…..
      You can however sometimes rent a walk ramp from a local rental center.
      You could hire a local loading crew to help load and tell them to bring a loading ramp.
      If something is really heavy like a safe I would rent a small U Haul with a tail lift and use the U Haul tail lift to lift things up to the container.
      Lastly ask strong friends to help you load the heavy items in exchange for beer and pizza!
      Hope that helps, cheers The Moving Doctor.

  26. MarcelS says:

    Hi, I am looking into moving from Fort Worth TX to Amsterdam the Netherlands. I have a project car that is taken apart to the bare chassis. It will easily fit into a 20 foot container. Does the container stay on the truck for loading? This would pose a challenge loading the car. I also have a few couches and appliances I would like to fit in it as well. How to best build a second floor above the car? the car is only 40 inch high when sitting on the floor.