My son and I are in the process of moving from Connecticut to join my husband in the Netherlands. What started out as a scary and stressful task (finding a shipper to move our things, alone, with a two year old in tow) is turning out to be surprisingly uncomplicated!
Alicia, our contact person, is a rock star! She seems to understand that even though this her job and she understands that for most of us dealing with moving companies can seem intimidating. She addressed all my worries and answered all of my questions patiently and respectfully. She makes me feel like I am part of a really great team.
The website is very modern and easy to navigate and understand and it is great that everything gets taken care of online and via e-mail. Everything is clear and well documented so that there are no surprises. They tell you step by step what you can expect, and what you need to do in very simple language. We researched the company, looked at videos, read reviews for almost a year before deciding to go for it. I am glad we did. I get the feeling that we have found a company that actually CARES about what they are doing!
Pick up is in a few days and I can’t believe how well everything is going so far! I am actually looking forward to getting on the plane a few days after that knowing that our things are in the hands of competent people who care. I will update the review as the process goes along but if the rest of the process is as half as good as it has been so far I am beyond satisfied! So thankful that we chose UPakWeShip!